Driving Miss Daisy Goulburn Region


Wheelchair Accessible Vehicle Available

 

2023 Innovation Award

Goulburn Region

Marcia Burgess

 

For Bookings and Enquiries

Phone: 0499 006 496

Email: goulburnregion@drivingmissdaisy.com.au

ABN: 12 661 499 323

Marulan 2579
Tallong  
Wingello  
Goulburn 2580
Bungonia  
Lake Bathurst  
Middle Arm  
Run-o-Waters  
Tarago  
Taralga  
Windellama  
Crookwell 2583
Laggan  
and surrounding areas  

It is our pleasure to introduce you to Marcia Burgess who is the manager of Driving Miss Daisy Goulburn Region which operates as a franchise owner in Australia. Driving Miss Daisy is part of the international group in New Zealand and the United Kingdom, having provided well over 1 million trips for passengers needing our dedicated companion driving service.

I am a born and bred Kiwi and have a passion for working in aged care and the community, I have spent 25 years working in a variety of roles and settled on becoming a Diversional Therapist over 13 years ago which is where my true passion falls, assisting residents and community clients to meet their goals, have fun and get out and about is what I love to do.

I made Australia my home 10.5 years ago and have gained so much experience and different skills while here, some things though I continue to do the Kiwi way when we can’t agree who has the right to certain things like the good old pavlova debate and whether we wear jandals or thongs!

Starting my Driving Miss Daisy business in the Goulburn Region is very exciting and daunting all in one, but I know the community will support this great service and I look forward to meeting you all in and around our beautiful region.

We would love to assist you, a loved one, family member or even surprise a friend; by taking you to an appointment, lunch, shopping, or maybe even for a surprise ‘mystery tour’? Whatever your need is, we are here to help (and have a bit of fun along the way). We will not only take you to an appointment, but can wait with you, and bring you safely home to your front door.

Our personal service stands apart from taxis and rideshare kerb to kerb cars. Our safe, dependable, and friendly companion driving service offers far more than just transportation. We can take you to your local shops, even help you with finding specials on your weekly shopping, and after we have driven you home, help you unpack your groceries as well. We do not honk the horn. We greet you at your door with a trusty umbrella if it is raining or just too hot. Then we assist you in whatever way you need, until you are safely home again.

For your peace of mind, we are vetted by the Australian Police, are First Aid and Friends of Dementia trained, approved for Working with Children, and hold all the required Small Passenger Vehicle Licenses and special rideshare insurance.

We recognise that being older does have some limitations, but does not mean our passengers are expecting a less-fulfilled life! Join us soon to see why we, as part of national Driving Miss Daisy, have the goal is to enable your own independence.

We look forward to meeting you and being your family when family can’t be there!™

 

Marcia has helped me now, over the last 18 months dozens of times in Goulburn, Wollongong, Sydney and Canberra. She is punctual and always on time. When we don't know where to go, we figure it out together.

She always has great suggestions. She helps me with medical, recreational and social outings. She is an excellent driver and I always feel very safe with her. It's 5 stars from me. Highly recommended. - M

 

Driving Miss Daisy is to us, a most valuable service. It provides help, support, kindness, compassion and general know how for those who find this service of high value. Marcia is very caring, always on time and willing to go that little extra to help. Nothing seems a bother to her.

Overall, this service has proven to be a great service to our Goulburn community.
Long may she continue to be part of our community. - C&A

Driving Miss Daisy
Feedback Policy

Franchise Feedback for Marcia Burgess

Driving Miss Daisy Goulburn Region is committed to providing high quality care and support to meet your needs. We value your feedback – including compliments, recommendations and complaints.

The purpose of this form is to collect information and, if requested, respond to you.

It is important that you provide us with a valid email address if you wish to be able to be contacted or receive any further correspondence about your feedback. You also have the option to remain anonymous, and therefore not receive any further contact from us on this matter.

(all inputs marked with a "*" are required.)

After you submit your feedback, it will be forwarded to your local Driving Miss Daisy and, unless you have elected to remain anonymous, we will use your email address so that:

  • You will receive an auto-reply email confirmation.
  • Within 5 working days, a personalised email will be sent to you acknowledging your compliment, general feedback or complaint and giving more information about what will happen next.
  • We will aim to provide you an outcome of the investigations within 45 days unless that time is extended to collect information from others.

If your matter is complex it might take longer to provide you with an outcome. If this is the case, an interim response may be provided to you. If you did not provide an email address, we will attempt to contact you using the other feedback information you have given to us.

If you change your contact details please use the Feedback Submission Form to update your contact information for us to keep you informed.

If you are not satisfied with outcome provided to you, please contact Driving Miss Daisy Australia Pty Ltd at administration@drivingmissdaisy.com.au .

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