Driving Miss Daisy CROYDON

Croydon

and surrounding suburbs

Hayley Ton and Song Nguyen

For Bookings and Enquiries

Phone: 0436 329 741

Email: croydon@drivingmissdaisy.com.au

ABN: 21 710 347 153

Find us on Facebook

Croydon	3136
Croydon Hills
Croydon North
Croydon South
and surrounding areas

Welcome to Driving Miss Daisy Croydon, it is our pleasure to introduce you to the owners Hayley and Song, they are both Registered Nurses and have worked in Sydney, Perth and currently calling Melbourne their home. Song is a Clinical Nurse Specialist working in Emergency Department, whereas Hayley has worked in different settings including acute medical care and currently in our local community clinic. Being a nurse provides them with opportunities to care for a wide range of clients including our most vulnerable population.

While working as a nurse in community, Hayley realised that due to aging or disabilities, many of her clients might be missing out on important appointments or the chance to participate in meaningful social activities with the lack of sustainable transporting options. This has put a huge impact on their physical, emotional and social wellbeing. From this moment, Song and Hayley started to explore solutions to address this shortfall, and Driving Miss Daisy is the perfect missing piece for this puzzle. Our mission is to promote independence, improve accessibility and overall wellbeing of our local community.

We provide a safe, reliable, and friendly companion driving service offering more than just transportation. All drivers are vetted by the Australian Police, are First Aid and Friends of Dementia trained, Working with Children checked (WWCC). Unlike traditional taxi services, we will not only greet you at your front door but also provide you with a personalised experience whether it be an extra pair of hands in the supermarket, or someone accompanying you at your doctor appointments.

We look forward to meeting you and being your family when family can’t be there!™

Driving Miss Daisy
Feedback Policy

Franchise Feedback for Hayley and Song Ton

Driving Miss Daisy Driving Miss Daisy Croydon is committed to providing high quality care and support to meet your needs. We value your feedback – including compliments, recommendations and complaints.

The purpose of this form is to collect information and, if requested, respond to you.

It is important that you provide us with a valid email address if you wish to be able to be contacted or receive any further correspondence about your feedback. You also have the option to remain anonymous, and therefore not receive any further contact from us on this matter.

(all inputs marked with a "*" are required.)

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Please tell us if you are the person directly involved or whether you are a family member, friend or member of the general public sending the feedback to us. (max 3000 characters)

Please provide details of your compliment, general feedback or complaint, including details of the event that you want us to know about, the approximate date and time that it occurred and who was involved by name or description (if known by you). (max 3000 characters)

If you have discussed your feedback with the Companion Driver or another staff member, please add in their names and a summary of the outcome? (max 3000 characters)

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After you submit your feedback, it will be forwarded to your local Driving Miss Daisy and, unless you have elected to remain anonymous, we will use your email address so that:

You will receive an auto-reply email confirmation.
Within 5 working days, a personalised email will be sent to you acknowledging your compliment, general feedback or complaint and giving more information about what will happen next.
We will aim to provide you an outcome of the investigations within 45 days unless that time is extended to collect information from others.

If your matter is complex it might take longer to provide you with an outcome. If this is the case, an interim response may be provided to you. If you did not provide an email address, we will attempt to contact you using the other feedback information you have given to us.

If you change your contact details please use the Feedback Submission Form to update your contact information for us to keep you informed.

If you are not satisfied with outcome provided to you, please contact Driving Miss Daisy Australia Pty Ltd at administration@drivingmissdaisy.com.au .

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Franchise Enquiry for Hayley and Song Ton

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Driving Miss Daisy acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.