Driving Miss Daisy MACKAY NORTH

 

Mackay North
and surrounding areas

Jenny and Simon Robinson

 

For Bookings and Enquiries

Phone: 0417 073 301

Email: mackaynorth@drivingmissdaisy.com.au

ABN: 63 673 627 293

Andergrove 4740
Beaconsfield  
Glenella  
Mackay Harbour  
Mount Pleasant  
North Mackay  
Slade Point  
and surrounding areas  

It is our pleasure to welcome you to Driving Miss Daisy Mackay North. My name is Jenny Robinson and with the support of my husband Simon, we are delighted to be offering the Driving Miss Daisy service to our local community.

I am proud to say that I am Mackay born and raised having lived and worked in the Mackay region all my life. Simon has called Mackay home for over 32 years, after moving here for love and deciding that this was where we wanted to settle down to raise our two beautiful daughters. After over 30 years working in the photographic industry, I decided to follow my passion for helping and caring for people. I attained my Certificate iii in Individual Support and worked for over 6 years in Aged Care as a Personal Care Worker. Simon also has a long work history in community orientated careers.

With several senior friends that I visit regularly, and help by driving to appointments, we realised how much this type of service is needed in the community. Driving Miss Daisy is exactly what our passion and drive is to do - offer a safe, friendly, reliable companion driving service with love and care.

As your local Daisy, we are passionate about providing the highest level of service to our clients. We would love to assist you or a loved family member to attend an appointment, visit a friend or relative, take you shopping, attend an event like a special birthday or wedding, a catch up with friends, a trip to the movies, or whatever your individual needs may be.

If you like, we can accompany you during an appointment or whilst attending an event. We can help you with your shopping and even give you a helping hand to unpack your groceries. You may want assistance taking your pet to the vet or would just like some company while enjoying a cuppa, a picnic in the park or a social outing. We will be your trusted friend and ensure you arrive safely home.

We respect individualism and can customise an outing that suits your individual needs. Every service we provide is pre-quoted, there are no hidden or extra costs. We will arrive on time, at the time you request and collect you from your door, take you anywhere you need to go, be your companion for anything you want or need to do. No request is too big or too small.

For your peace of mind, we are vetted by the Australian Police, are First Aid and Friends of Dementia trained, approved for Working with Children, have NDIS worker clearance, and hold all the required Small Passenger Vehicle Licenses and special rideshare insurance. The Driving Miss Daisy network ensures all franchise owners deliver their services in accordance with clear and detailed operations manuals which reflect stringent safety standards. 

We look forward to meeting you and being your family when family can’t be there! ™ 

 

"I have been using Driving Miss Daisy from the day the business started. Jenny is always very prompt in picking me up to any appointments that I need to go to and I am always on time for these appointments. Jenny is a very careful driver so it’s always a stress free trip, even at peak hour times. We always enjoy a coffee and chat after my appointments then Jenny gets me safely home. Jenny is very helpful getting me into the car and out again when we get home and sees me safely into my home. It is a caring service for which I am grateful."  - C. Smith

 

"We have found Jenny to be super professional but personal and friendly, and honestly don’t know where we would be without her. Jenny is always prompt and clear with communication, and will always go the extra mile to provide support, plus reaching out to her driving team to fall back on if we are needing an extra slot when she is booked up. Jenny’s car is immaculate and Jenny makes sure she has prior knowledge of her clients to tailor the ride and companion time making them feel as comfortable and at ease as possible, whilst meeting their goals and commitments 100%. I feel Jenny really has her clients’ interests at heart. She is a real gem."  - Jen

 

Driving Miss Daisy provided our mother with exceptional care and support, taking her on drives, to parks, to appointments, local events and to visit her friends. Jenny went above and beyond, always flexible about any change of plans, always mindful of Mum’s comfort and needs, always reliable. The family was so very grateful knowing that Mum was in such experienced and capable hands, and that she felt so very comfortable with Jenny and looked forward to her outings. The service exceeded our expectations, and we highly recommend it to anyone seeking additional support for their loved ones. - Noela and Christine

Driving Miss Daisy
Feedback Policy

Franchise Feedback for Jenny and Simon Robinson

Driving Miss Daisy Form Name, Usually the location name is committed to providing high quality care and support to meet your needs. We value your feedback – including compliments, recommendations and complaints.

The purpose of this form is to collect information and, if requested, respond to you.

It is important that you provide us with a valid email address if you wish to be able to be contacted or receive any further correspondence about your feedback. You also have the option to remain anonymous, and therefore not receive any further contact from us on this matter.

(all inputs marked with a "*" are required.)

After you submit your feedback, it will be forwarded to your local Driving Miss Daisy and, unless you have elected to remain anonymous, we will use your email address so that:

  • You will receive an auto-reply email confirmation.
  • Within 5 working days, a personalised email will be sent to you acknowledging your compliment, general feedback or complaint and giving more information about what will happen next.
  • We will aim to provide you an outcome of the investigations within 45 days unless that time is extended to collect information from others.

If your matter is complex it might take longer to provide you with an outcome. If this is the case, an interim response may be provided to you. If you did not provide an email address, we will attempt to contact you using the other feedback information you have given to us.

If you change your contact details please use the Feedback Submission Form to update your contact information for us to keep you informed.

If you are not satisfied with outcome provided to you, please contact Driving Miss Daisy Australia Pty Ltd at administration@drivingmissdaisy.com.au .

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