Driving Miss Daisy Tweed

 

Tweed

And neighbouring areas

Deb and Mark Thelwall

 

For Bookings and Enquiries

Phone: 0492 368 677

Email: tweed@drivingmissdaisy.com.au

ABN: 54 661 258 984

Tweed Heads                     2485

Tweed Heads West

Banora Point                      2486

Bilambil

Bilambil Heights

Bungalora

Carool

Cobaki

Cobaki Lakes

Duroby

Glengarrie

Piggabeen

Terranora

Tweed Heads South

Upper Duroby

Welcome to Driving Miss Daisy Tweed. My name is Deborah Thelwall, please call me “Deb”. My husband Mark and I are delighted to be offering the Driving Miss Daisy service to our local community. We aim to enhance and enrich the lives of our elderly, young, disabled and everyone in between to be able to participate in activities and events that will brighten their day while fostering independence. We provide a safe, reliable, and friendly companion driving service offering more than just transportation.

We are looking forward to assisting you or a loved family member to attend an appointment, visit a relative, assist with shopping, attend an event like a special birthday or wedding, a catch up with friends, a trip to the movies or whatever your individual needs may be.

If you would like us to accompany you during an appointment or whilst attending an event, needing a helping hand unpacking the groceries, assistance taking your family pet to the vet or maybe some company while enjoying a cuppa, a picnic in the park or a social outing, we will be your trusted friend and ensure you arrive safely home.

Our service stands apart from taxis and drive share kerb to kerb vehicles. We provide a safe, reliable, and friendly companion driving service offering more than just transportation. Each franchise owner and all drivers are vetted by the Australian Police, are First Aid and Friends of Dementia trained, Working with Children checked (WWCC) and hold a Small Passenger Vehicle License giving you and your family peace of mind.

Driving Miss Daisy itself provides detailed operations manuals and applies stringent work health safety standards with particular emphasis on compliance with the COVID.

We look forward to meeting you and being your family when family can’t be thereTM.

 

"Wow! What a service! I had seen the blue cars around and about and thought "what a fabulous idea". Recently, I had to attend a medical appointment and found myself in need of transport. Driving Miss Daisy was the first option I thought of. On two days notice, my booking was made, along with a confirmation email. Deb was amazing, arrived on time and had me at my appointment with time to spare and picked me up after my appointment. I could not have been happier with the service and, in fact, have already re-booked Deb's service for a follow up medical visit. I will certainly "singing the praises" of Driving Miss Daisy to any of my friends who will listen."  - Kerry

 

"The service we received from Driving Miss Daisy Tweed was exceptional. They most certainly are worthy of the 5 Star rating on all counts. In the very beginning communicating with Debbie was really easy and there were no unanswered questions. Debbie & Mark collected my daughter, a young child and myself from my home and took us to the airport and a week later met our plane and brought us back home. Nothing was too much trouble for them. We didn't have to handle our luggage, and there was plenty of it; Mark took care of it for us. The whole experience was so positive. They are such friendly people and provide a truly great service. Thanks Deb & Mark we won't hesitate to give you a call when we next need a lift."  - Judy

 

"Very professional service and friendly staff - Trav is a terrific young man and drove very well. Highly recommended A+++"  - Paul

 

"Punctual, caring, friendly and exceptional driving skills. Highly recommend."  - John

Driving Miss Daisy
Feedback Policy

Franchise Feedback for Deb and Mark Thelwall

Driving Miss Daisy Tweed is committed to providing high quality care and support to meet your needs. We value your feedback – including compliments, recommendations and complaints.

The purpose of this form is to collect information and, if requested, respond to you.

It is important that you provide us with a valid email address if you wish to be able to be contacted or receive any further correspondence about your feedback. You also have the option to remain anonymous, and therefore not receive any further contact from us on this matter.

(all inputs marked with a "*" are required.)

After you submit your feedback, it will be forwarded to your local Driving Miss Daisy and, unless you have elected to remain anonymous, we will use your email address so that:

  • You will receive an auto-reply email confirmation.
  • Within 5 working days, a personalised email will be sent to you acknowledging your compliment, general feedback or complaint and giving more information about what will happen next.
  • We will aim to provide you an outcome of the investigations within 45 days unless that time is extended to collect information from others.

If your matter is complex it might take longer to provide you with an outcome. If this is the case, an interim response may be provided to you. If you did not provide an email address, we will attempt to contact you using the other feedback information you have given to us.

If you change your contact details please use the Feedback Submission Form to update your contact information for us to keep you informed.

If you are not satisfied with outcome provided to you, please contact Driving Miss Daisy Australia Pty Ltd at administration@drivingmissdaisy.com.au .

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Driving Miss Daisy acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

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